Flower Delivery Sydenham Hill: E-Commerce Terms & Conditions

Introduction and Applicability

Welcome to our online flower delivery service, serving Sydenham Hill and the surrounding areas. These Terms & Conditions set out the rights and obligations of both you, the customer, and our company, regarding the order, purchase, and delivery of flowers and related floral products through our website. By using our online flower delivery service in Sydenham Hill, you agree to comply with and be bound by these terms. Please read them carefully prior to placing an order.

These Terms & Conditions apply exclusively to customers placing orders for flower delivery to addresses in Sydenham Hill and adjacent localities. We reserve the right to amend these terms at any time. Changes will become effective from the date they are posted online.

Order Process

To order flowers online for delivery to Sydenham Hill or nearby areas, please follow the order process as described on our website:

• Product Selection: Browse our selection of bouquets and floral arrangements, choosing your desired products for flower delivery Sydenham Hill.
• Personal Information: At checkout, provide accurate recipient and delivery details, including the full name, address, and contact number. Incorrect or incomplete information may result in late or failed delivery.
• Message and Preferences: You may include a personal message and indicate any preferences or special instructions. We will try to accommodate requests but cannot guarantee all preferences can be fulfilled.
• Order Confirmation: Review your order summary before submission. Once submitted, you will receive an order acknowledgment. This acknowledgment does not signify acceptance of your order. Acceptance of your order and completion of the contract occurs when payment is received and the order is dispatched for delivery.
• Availability: All products are subject to availability. In the event of stock shortage, we reserve the right to substitute flowers of equal or greater value or cancel the order if necessary. We will endeavor to notify you of such substitutions or cancellations promptly.

Payments

Payment for flower delivery orders in Sydenham Hill must be made in full at the time of purchase through our secure online payment system. We accept major credit and debit cards as indicated on the website at checkout. Your order will not be processed until payment is received and authorized.

All prices are inclusive of VAT where applicable. Delivery charges, if any, will be clearly stated at the time of order and included in the total payment amount.

We take reasonable care to ensure that our website and payment platforms are secure. However, unless we have been negligent, we cannot be held liable for any loss you may incur if a third party obtains unauthorized access to information you provide when accessing or ordering from the website.

Delivery

We deliver flowers to Sydenham Hill and the surrounding areas specified on our website. Please refer to our delivery schedule and cut-off times before confirming your order.

• Timing: We will endeavor to deliver orders within your selected delivery window. However, during busy periods or unforeseen circumstances (such as adverse weather or road closures), delivery may be delayed. We are not liable for delays beyond our reasonable control.
• Recipient’s Availability: If the recipient is unavailable at the delivery address, we will attempt to leave flowers in a safe location, with a neighbor, or follow specific delivery instructions if provided. When neither is possible, a card will be left with details for re-delivery or collection, where applicable.
• Failed Deliveries: It is the customer’s responsibility to ensure accurate delivery details. We are not responsible for delivery failures due to incorrect or incomplete addresses, or where recipients decline receipt.

Our standard delivery service covers most of Sydenham Hill and surrounding postcodes. Please verify that your delivery address is within our service area prior to ordering.

Amendments and Cancellations

If you need to amend or cancel your flower order for Sydenham Hill delivery, please notify us as soon as possible. Cancellation or change requests can usually be accommodated if made at least 24 hours before the scheduled delivery date.

• Same Day or Next Day Orders: For same day or next day deliveries, it may not be possible to amend or cancel once processing has commenced.
• How to Request: Submit your amendment or cancellation request through your online account or by contacting our customer care team using the details on our website.
• Refunds: If the order is cancelled within the permitted window, a full refund will be processed to your original payment method. Cancellations after this period, or after flowers have been dispatched, are not eligible for refund.

We reserve the right to cancel orders at our discretion (e.g., due to suspected fraud, unavailability of stock, incorrect pricing, or delivery outside our coverage area). Where we cancel your order in such circumstances, a full refund will be provided.

Returns, Refunds, and Complaints

We are committed to delivering fresh flowers of the highest quality to Sydenham Hill and nearby areas. As flowers are perishable goods, returns are generally not accepted. If you are not satisfied with the delivered product, please contact us within 24 hours of delivery with photographic evidence of the issue.

• Quality Issues: In the unlikely event of damaged, wilted, or incorrect flowers being delivered, we will investigate and, where appropriate, offer a replacement or refund at our discretion.
• Non-Delivery: If your order has not arrived, please inform us promptly so we can trace and resolve the matter.

Complaints and queries should be submitted through our online contact form or by written correspondence. We aim to respond to all queries within a reasonable time frame and resolve complaints to your satisfaction where possible.

Product Descriptions and Substitutions

We endeavour to ensure that all product descriptions, images, prices, and delivery information are accurate. However, due to the seasonal and perishable nature of flowers, arrangements may vary depending on stock and availability. Substitutions may be made where necessary. Any substitutions will be of equal or greater value and as close in style and color as possible to the item ordered for Sydenham Hill delivery.

We cannot guarantee that every arrangement will look identical to the photo on the website. Accessories (where shown) such as vases, ribbons, or baskets may also vary or be unavailable.

Liability

Our liability to you in connection with any order placed for flower delivery in Sydenham Hill is strictly limited to the purchase price of that order.

• Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded by law.
• We do not accept liability for any indirect, special, or consequential loss or damage, including loss of profit, arising out of or in connection with the order or use of our flower delivery service.
• We are not responsible for delays in delivery beyond our reasonable control, nor for failed deliveries due to incorrect recipient information.

Personal Data and Privacy

We respect your privacy and comply with UK data protection laws. Please see our Privacy Policy for full details on how we collect, use, and protect your personal information when you use our online flower delivery service for Sydenham Hill.

Intellectual Property

All content on our website, including text, images, graphics, logos, and product designs, is owned or licensed by our company and is protected under applicable Intellectual Property laws. No content may be used, reproduced, or distributed without our prior written permission.

Governing Law and Jurisdiction

These Terms & Conditions, all contracts formed under them, and any dispute or claim (including non-contractual disputes or claims) arising from or related to their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

By ordering online flower delivery to Sydenham Hill or neighbouring districts, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, such provision shall be deemed severable from these Terms & Conditions and shall not affect the validity and enforceability of any remaining provisions.

No waiver by us of any breach of these Terms shall be deemed a waiver of any subsequent breach.

These Terms & Conditions constitute the entire agreement between you and us regarding the ordering and delivery of flowers online in Sydenham Hill and supersede all prior agreements, understandings, and representations.

Thank you for using our Sydenham Hill flower delivery service. If you have any queries regarding these Terms & Conditions, please contact us via the channels provided on our website. We look forward to delivering beautiful flowers to your chosen recipients in Sydenham Hill and the surrounding areas.